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001 - I have a previous Mediathek release installed, how to upgrade without troubles ?
Mediathek upgrades will be done without troubles, but here are a few recommandations :
- Make a backup copy of all your Mediathek files : documents (.med) and your Jpeg files
- If your current release is older than 6.1, make a backup copy of your website.ini , people.ini and lending log files
- Uninstall your previous release of the software
- Install the latest Mediathek release
- Restore all your Jpeg picture files into Mediathek special picture folders (if you had set you own folders, then restore your settings from Mediathek Preferences window)
- Restore your old website.ini , people.ini and lending log files into Mediathek's "Program" subfolder.
IMPORTANT : If your current release was 5.x, keep an original copy of your Mediathek 5.x documents as long as you do not have any Mediathek license key, otherwise some information will not be saved using release 6.0 Freeware and you may loose some data..
002 - Installation assistant does not run (MSI related error)
Sometimes, the installation program can terminate with an error code, even before having started. This means that a Microsoft Windows Installer (MSI) related error has been detected. It can be one the following reasons :
1) Mediathek installation package has not been downloaded completely (broken download) : Check the MSI file size and compare it with size indicated on Mediathek download page. If sizes does not match, then download product again.
2) Windows Installer is not installed or is unsufficient version on your system : Go to Microsoft download site and make a search using keywords "Windows Installer". Then, from the results page, select MSI redistribuable components according to your operating system and download them.
003 - How to obtain my Mediathek software license key ?
As soon as payment confirmation has been done, it is necessary to send to the software author the registration request file, so that license key can be generated and sent back. To do so, use the Register option from Mediathek HELP menu and fill all requested information. This procedure has to be done from the system/computer from which Mediathek will be used.
Mediathek will ask to locate a folder where to save the registration request file named REGISTER.TXT and finally confirm the file full path on your computer. Then, this file as to be sent as an attachement from your mailing software.
004 - Can I save my Mediathek software + data onto a cd-rom ?
You can make a backup copy of your Mediathek data onto a Cd-rom or any medium, but the application folders & files must not be saved because they could not be restored properly without a new installation. Backuping your data must include the Mediathek installer software (.MSI) with your Mediathek data: documents (.MED), settings files (.INI), license key (REGKEY.KEY) and pictures folders.
005 - Which Windows versions are supported by Mediathek ?
Mediathek 6.x is designed and verified to run under Windows XP, and 32-bit editions of Windows VISTA and Windows 7. Windows 2000 and Windows Server 2003 have been tested successfully but are not supported. Mediathek release 7.X is designed for Windows 7 32-bit and 64-bit editions (32-bit release runs also under Windows XP/VISTA).
006 - Configure Mediathek to successfully run under Windows VISTA and Windows 7
Using Mediathek under Windows VISTA and Windows 7 without Administrative rights will cause some error messages which does not prevent the software from running. To remove these warnings, run the software in compatibility mode: right-click Mediathek shortcut and select Properties, then the Compatibility tab, select the Windows XP (under Vista) or Windows Vista (under 7) compatibility option and check "Run as administrator" (under VISTA, access these options by right-clicking the executable file directly from the Explorer).
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Frequently Ask Questions