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001 - I have a previous
Mediathek release installed, how to upgrade without troubles ?
Mediathek upgrades will
be done without troubles, but here are a few recommandations :
- Make a backup copy of all your Mediathek files : documents (.med)
and your Jpeg files
- If your current release is older than 6.1, make a backup copy of your website.ini
, people.ini and lending log files
- Uninstall your previous release of the software
- Install the latest Mediathek release
- Restore all your Jpeg picture files into Mediathek special picture
folders (if you had set you own folders, then restore your settings from
Mediathek Preferences window)
- Restore your old website.ini , people.ini and lending log files into Mediathek's "Program" subfolder.
IMPORTANT : If your current release was 5.x, keep
an original copy of your Mediathek 5.x documents as long as you do not have any Mediathek license key,
otherwise some
information will not be saved using release 6.0 Freeware and you may
loose some data.
002 - Installation assistant does
not run (MSI related error)
Sometimes, the installation program can terminate with an error code,
even before having started. This means that a Microsoft Windows
Installer (MSI) related error has been detected. It can be one the
following reasons :
1) Mediathek installation package has not been downloaded completely (broken
download) : Check the MSI file size and compare it with size indicated
on Mediathek download page. If sizes does not match, then download
product again.
2) Windows Installer is not installed or is unsufficient version on your
system : Go to Microsoft download site and make a search using keywords
"Windows Installer". Then, from the results page, select MSI
redistribuable components according to your operating system and
download them.
003 - How to obtain my Mediathek software license key ?
As soon as payment confirmation has been done, it is necessary to send
to the software author the registration request file, so that license
key can be generated and sent back. To do so, use the Register option
from Mediathek HELP menu and fill all requested information. This
procedure has to be done from the system/computer from which Mediathek
will be used.
Mediathek will ask to locate a folder where to save the registration
request file named REGISTER.TXT and finally confirm the file full path
on your computer. Then, this file as to be sent as an attachement from
your mailing software.
004 - Can I save my Mediathek software + data onto a cd-rom ?
You can make a backup copy of your Mediathek data onto a Cd-rom or any
medium, but the application folders & files must not be saved because
they could not be restored properly without a new installation.
Backuping your data must include the Mediathek installer software (.MSI)
with your Mediathek data: documents (.MED), settings files (.INI),
license key (REGKEY.KEY) and pictures folders.
005 - Web check update does not notify a new release is available
Because of a web-hosting provider change, Mediathek software releases
6.1.X are no longer able to check for updates on the Internet. In you
are using these version of the software, it is highly recommended to
download and upgrade to the latest release available.
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